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Rachael Skinner

Rachael Skinner
Rachael Skinner is CEO and founder of ZUUS Workforce Inc.Rachael has 18 years experience in managing teams, owning and managing businesses. Rachael has helped thousands of retail, hospitality, manufacturing and health care businesses improve their labor efficiency.
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Recent Posts

Six Important and Often Forgotten Aspects of Building Your Staff Schedule

For brick & mortar retailers & restaurants there are six steps we recommend to customers to evaluate your staffing needs. Below are your six steps for a full overhaul of your staffing, starting from your first principles: customer service.

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What Is Labor Deployment?

Have you ever been to a popular restaurant during brunch on a Sunday?  The place is crowded, the staff is overwhelmed, and the experience just falls flat. The food isn’t getting there fast enough, the servers are frantic, we’ve all seen this happen. This is a sign of poor labor deployment.

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What Is A Customer Traffic Forecast and How Do I Create One?

What is a sales or customer traffic forecast?

It is important to get your sales forecast right, and key to providing consistent exceptional customer service. If your forecast is right you can match staff levels to the customer demand. This will also lead to converting on all revenue opportunities.

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Wonderful comments from our customer Market Lane & Little Hunter in New York City

Erin House, the Operations Manager for Little Hunter and Market Lane in New York wrote some awesome comments on the Software Advice review page for ZUUS.

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Waba Grill Franchisee saves $40k using ZUUS

Byung Kim and his business partner opened their first WaBa Grill store in Northridge, Los Angeles in November 2016.


“Using ZUUS for scheduling and tracking our metrics has been amazing. We’ve reduced our final labor-to-sales from 31.8% to 25.7% - saving us $41,236 this year!” - Byung Kim, Waba Grill Franchisee

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Tips for forecasting sales & customer demand in QSR

Forecasting sales in industries like Quick Service Restaurants can be challenging with fluctuating customer demand throughout the day, from day to day, week to week and seasonally. Forecasting sales correctly is critical to inventory and food supply, and also for managing staffing levels to positively impact customer service. Sales forecasting for QSR does not have to be time-consuming or frustrating.

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Humanized workforce management #NSW16

With SuiteWorld16 upon us, there is no better time for us to launch the latest version of our workforce management system. We've aimed our newest product at helping Multi-unit Retail, Quick Service Restaurants and Fast Casual Dining businesses manage the new demands for work-life balance for hourly employees.

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3 steps to boost your retail revenue

The biggest retail and restaurant brands know exactly what their perfect staff to customer ratio is. They know how increases or decreases in this ratio affect customer satisfaction. They know exactly how many staff are required in each store or restaurant at any one time for optimum customer service. 

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