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Wingtip empowers managers to provide better service

Opportunity

Controlling labor cost was a major issue in the food & beverage and retail sides of the Wingtip business. The team were using Excel spreadsheets which are large and clunky and didn’t calculate labor cost accurately. The team felt they were ‘flying blind’ when approving actual hours worked because time & attendance wasn’t compared to schedules.

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Six Important and Often Forgotten Aspects of Building Your Staff Schedule

For brick & mortar retailers & restaurants there are six steps we recommend to customers to evaluate your staffing needs. Below are your six steps for a full overhaul of your staffing, starting from your first principles: customer service.

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Wingtip is a “one-stop shop for the modern gentleman.” Exceptional customer service is their business.

Wingtip features a retail shop with a custom clothing department, cufflinks, pens, leather goods, barware, cigar accessories, a fly fishing shop, wine & spirits and even a barber shop and shoe shine stand. They also have a restaurant and bar, a private club, a boardroom, a golf simulator and a wine cave.

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What Is Labor Deployment?

Have you ever been to a popular restaurant during brunch on a Sunday?  The place is crowded, the staff is overwhelmed, and the experience just falls flat. The food isn’t getting there fast enough, the servers are frantic, we’ve all seen this happen. This is a sign of poor labor deployment.

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Why not use a Google Calendar and Excel spreadsheets? A case study

Bottom line: Google Calendar and Excel spreadsheets did not allow Wingtip to react quickly enough to ensure quality of service or manage costs

Wingtip was using a system of Google Calendars and Excel spreadsheets to keep up with scheduling and workflow. They would just trust their gut and try to keep up with how many servers they needed and staff for their shop. This is pretty common but not understanding the data behind peak times can do a lot of damage to your customers and your staff. Especially for a company like Wingtip that sets a high standard for their brand and their staff as providing a luxury with high-quality service. They can’t afford to let things slide. As the company grew and expanded the roles became more complicated.

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What Is A Customer Traffic Forecast and How Do I Create One?

What is a sales or customer traffic forecast?

It is important to get your sales forecast right, and key to providing consistent exceptional customer service. If your forecast is right you can match staff levels to the customer demand. This will also lead to converting on all revenue opportunities.

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Wingtip brings 95% of their business on-platform in NetSuite with ZUUS

Wingtip features a retail shop with a custom clothing department, cufflinks, pens, leather goods, barware, cigar accessories, a fly fishing shop, wine & spirits and even a barber shop and shoe shine stand. They also have a restaurant and bar, a private club, a boardroom, a golf simulator and a wine cave.

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Wonderful comments from our customer Market Lane & Little Hunter in New York City

Erin House, the Operations Manager for Little Hunter and Market Lane in New York wrote some awesome comments on the Software Advice review page for ZUUS.

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